Does it need internet to work?
Core functions (lights, scenes, alarm) keep working on the local network without internet. Remote app access and cloud features need internet, but nothing in your house stops if the fibre drops.
Can we add things later?
Yes - we design every install to be expandable. Start with lighting and security; add audio, climate and automation later without redoing the wiring.
Does it work with the gear I already have?
Often yes. We can integrate existing alarm panels, cameras, gate motors, Sonos speakers, Nest thermostats and more. Where something won't integrate, we'll tell you up front.
What app do we use?
That depends on the platform best suited to your home - commonly a single unified control app rather than five different ones. We recommend based on what we're installing.
What happens if a device fails?
In-warranty replacements we handle directly. Out of warranty, we swap with a comparable unit and the rest of the system keeps working - one device failing doesn't bring down the rest.